Easy Returns
- Return by post.
- Use our Royal Mail Returns Portal. (UK only)
- 28 Days Returns Period.
- Faulty products. Please contact us first.
We trust you will be delighted with your purchase, but if you are not completely satisfied you can return it to us up to 28 days after delivery (that is 14 days for you to notify us of your wish to return and 14 days after cancellation to return).
* Christmas Extended Returns:
We’ve extended our usual limit
for returns. Any purchases made online or in store (except Sale items)
between 2nd November and 24th December 2024 can be returned until 11th
January 2025. For purchases made from 25th December 2024 onwards, our
normal returns policy will apply.
Here’s how to do it:
Please return items by post to: Hispanitas Returns, The Golden Boot, 25-33 Gabriel's Hill, Maidstone, Kent. ME15 6HX.
We will issue a refund within a maximum of 7 working days of the goods being received.
If you’re returning an item because it’s unwanted or you need to exchange it, we ask that you pay for the cost of the return carriage.
Exchanges for non-sale items will be sent free of charge (UK Only)
All unwanted items must be returned in a re-saleable condition, new and unused and with the original labels attached.
Please do not apply the postage label directly to the product packaging and ensure the item(s) are packaged securely and suitably for transit.
Please include a completed returns form in the parcel.
When you’re arranging to return an item by post, we strongly recommend that you obtain a proof of postage receipt as we regret that we cannot be held responsible for goods lost in transit.
We reserve the right to impose a £10 charge if the goods are returned without their original box/packaging or in a condition that we deem unacceptable. Please ensure that shoes are tried on a carpeted surface.
with our embossing service are non-returnable and non-refundable unless faulty.
* If a delivery is refused by the consignee, any charges Hispanitas.co.uk incurs to have the parcel returned will be deducted from any refund due.
FAULTY GOODS
If you believe your purchased item is faulty, please contact us on 01622 752349 or [email protected] before returning your item to us,
you may also visit our store.
We will not process faulty returns unless pre-authorised and the customer may be liable for returns and shipping costs.
Faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet this criteria.
Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.
LETS HELP ARRANGE YOUR RETURN
RETURNS THROUGH ROYAL MAIL
Royal mail return £3.50
- Click here to visit the Royal Mail Returns Portal and follow the instructions given. Please enter your order number. This is found on your invoice enclosed with your purchase.
- Print off the label and attach it to your parcel**
- Drop the parcel off in a convenient Royal Mail Post Office and collect a receipt of postage
- We receive your parcel and process the return. £3.50 will be deducted from the amount we refund you
- You may choose to use the Royal Mail Collect Plus Service, follow the on-going instructions on the Royal Mail Portal. This service would be at your cost.
**Size and weight restrictions apply. The maximum parcel size is 61cm x 46cm x 46cm with a maximum weight of 5kg