Delivery Information
UK Delivery Costs
Hispanitas.co.uk will only deliver to England, Wales and
Scotland and Northern Ireland.
Orders over £40 (* Excludes Sale Items)
FREE Royal Mail Tracked 48 ( 2-3 working days ) (2-4 days UK Highlands and Islands)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)
* All SALE PRODUCTS
£4.99 Royal Mail Tracked 48 hour (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)
If a full price item is placed in the cart over £40 Free shipping applies
Order by 3pm on a working day for same day dispatch.
* Working Day means Monday-Friday, and as such we do not dispatch or deliver on
weekends or Bank Holidays. (Orders placed after 2:30pm on Friday 3rd May will
be dispatched on Tuesday 7th May)
* Getting your orders to you as quickly and as safely as possible is of the utmost
importance to us. However, any unforeseen delays the couriers might experience due to
weather conditions, traffic problems or busier periods etc are out of our control.
Royal Mail Tracked 48 ( 2-3 Working Days )
Requires a signature unless an instruction is given to leave the parcel in a safe place. We are
unable to deliver to PO Box address.
Courier Delivery – (1-2 Working Days )
Our courier service is next working day however please allow for (UK 2 days) for Scottish
Islands and (2-4 Days)
Delivery Terms:
Please allow up to 1-3 working days for delivery.
We will endeavour, to dispatch products immediately on confirmation that your
order is accepted and issue of your Order Reference Number.
If for some reason we have a problem with your order we will contact you by telephone or email as soon as is practical to let you know.
You will receive an email and / or text notification, on the day of delivery. The text / e-mail message advises you of the estimated delivery time and allows you to re-arrange your delivery or select a safe place for your parcel to be left.
Special delivery instructions can be given at checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out.
Lost parcels
Royal Mail
It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
- 15 working days have passed
Courier Service
- 15 working days have passed
Proof of delivery which can include a Signature, GPS coordinates or photograph
will be provided to the customer. This should be sufficient to prove the delivery was
successful and invalidate a warranty claim. If the courier company is unable to provide this
evidence then a claim will be considered.
*please note that monies will not be refunded until the claim has been accepted by the courier
firm.
QUALITY CHECKS
We cannot guarantee that our items have not been tried on in our store at some point. Sale
items may have been displayed on racks in our stores also.
We adopt a rigorous quality checking procedure which aims to ensure that the products we
dispatch meets the high standards that our customers expect. If you are not happy with the
product you have received, please contact us on 01622 752349 to discuss.